Add access. Add value. Enjoy better retention & growth.

Keep customers happy while reducing your costs

Emergency veterinarians and technicians agree: 50-70% of the cases they see could have waited to be addressed by their primary veterinarian at a later date. This staggering statistic is driving up claims costs for insurers, and impacting the customer’s overall experience.

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whiskerDocs has been serving the pet insurance market for over 7 years, driving customers to appropriate levels of care at the appropriate times. In fact, fewer than 10% of all interactions with our team result in an ER recommendation, and if our patented protocols drive them there, you can rest assured that the care was medically necessary – and that you’ll be the hero who made saving their pet’s life possible.

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By deploying smart triage technology, pet insurance companies can not only reduce their inappropriate ER claim payouts, but also improve their customers’ overall experience and attrition rates. Since non-claiming pet insurance policyholders are more likely to cancel their plans, offering a telehealth service increases engagement with your brand and helps them see value for the cost.